Terms of use

By using the Whāriki ‘Website’ these T&Cs automatically apply to you. We recommend reading them carefully before using the site. If you don’t agree with these terms, please don’t use this site.

About Whāriki

The aim of Whāriki is to share knowledge about mental health and addiction – about what works well, for whom and where – to accelerate learning across the country. The primary goal is learning and innovation about ways to improve the mental health and wellbeing of all New Zealanders.

We may suspend, terminate or restrict your access if you breach any of these terms. We may modify, change or update any part of the website at any time, with or without notice.

Before using Whāriki

You’ll need an active internet connection.

Privacy Policy

Privacy is very important to those who use the Website. We understand, so here’s our privacy policy. We’ve kept it separate from these T&Cs so that it is quick to find when you’re on our website.


You agree that your use of the Website is at your sole risk. The Website is not a substitute for COVID-19 health, emergency, crisis or long-term support. You should seek the advice of a qualified healthcare professional if you have any questions regarding your health or your symptoms at any time.

The partners and funders who developed this Website do not guarantee the timeliness, completeness or performance of the Website or any of its content.

Requests for help, emailed to info@whariki-ao.nz, are sent to a secure email address. These are not monitored 24/7. We’ll do everything we can to respond to requests by the following business day.

(Now for the really legal stuff … we have to cover this): To the extent permitted by law, the partners and funders of this website excludes all representations and warranties (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Intellectual Property Rights

The Website and brand are the property of the Ministry of Health. The Website itself and all the trademarks, copyright, database rights and other intellectual property rights related to it, belong to the Ministry of Health.

Please don’t:

  • copy, reproduce or modify any part of the website, or our trademarks in any way
  • attempt to extract the source code of the website,
  • commercialise any content or services offered in the website
  • try to translate the website into other languages, or make derivative versions.

Any unauthorised use of any trademarks, or any other intellectual property belonging to the Ministry of Health is strictly prohibited.

Pre-existing intellectual property rights, which without limitation include the written and electronic resources owned by people or organisations which are profiled on this website, remain the property of those people or organisations. You acknowledge that you will not use, reproduce or deliver the pre-existing intellectual property without written permission from the owners of that information.

Rules of Conduct

“User Content” as referred to herein means all forms of communication, messages, information, data, text, software, graphic files, or other materials, whether in written, verbal, electronic, digital, machine-readable or any other form, whether now known or hereafter to become known, which is contributed to the Website.

You violate the Terms of Use if you:

  • Post, transmit, promote, or distribute User Content that is illegal.
  • Harass, threaten, embarrass, or do anything else to another user that is unwanted, such as repeatedly sending unwanted messages or making personal attacks or statements about race, sexual orientation, religion, heritage, etc.
  • Transmit, or facilitate distribution of User Content that is harmful, abusive, racially or ethnically offensive, vulgar, sexually explicit, defamatory, infringing, invasive of personal privacy or publicity rights, or in a reasonable person’s view, objectionable. Hate speech is not tolerated.
  • Disrupt the flow of chat in chat rooms with vulgar language, abusiveness, hitting the return key repeatedly or inputting large images so the screen goes by too fast to read, use of excessive shouting [all caps] in an attempt to disturb other users, “spamming” or flooding [posting repetitive text].
  • Impersonate another person, or attempt to mislead users by indicating that you represent any organisation or any of the Ministry of Health’s partners or affiliates.
  • Attempt to get a password, account information, or other private information from another users.
  • Upload User Content that you do not own or have permission to freely distribute.
  • Promote or encourage any illegal activity including hacking, cracking or distribution of counterfeit software.
  • Upload files that contain a virus or corrupted data.
  • Post messages for any purpose other than personal communication, including advertising or promotional messaging, chain letters, pyramid schemes, or other commercial activities.
  • Improperly use our support team or make false reports to our staff.
  • Use or distribute “auto” software programs, “macro” software programs or other “cheat utility” software program or applications.
  • Modify any part of the Website that the Ministry of Health does not specifically authorise you to modify.
  • Attempt to interfere with, hack into or decipher any transmissions to or from the servers.
  • Exploit errors in design, features which are not documented, and/or bugs to gain access that would otherwise not be available or to obtain any competitive advantage.
  • Reverse engineer, decompile or disassemble all or any portion of the Website.

This above-referenced list of prohibitions only provides examples of unacceptable conduct and is not intended to be a complete or exclusive list of prohibited conduct. Your online conduct should be guided by common sense and respect for others who access and use the Website (whether or not such third parties are registered users of the Website) and for the employees and representatives of the Ministry of Health. You must also obey all New Zealand law, regulations and rules that apply to your activities when you use website. The Ministry of Health reserves the right to terminate your Account and to prevent your use of the website if your Account is used to engage in illegal activity, violates these rules of conduct, or otherwise any overall terms.

If you encounter another user who is violating any of the rules of conduct, please report this activity to us by contacting info@whariki-ao.nz.

Governing law

This website is governed by New Zealand law, and the courts of New Zealand have exclusive jurisdiction.

The website may not comply with laws of countries outside of New Zealand. If you access this website from another country it is your responsibility to comply with the laws of that country.

Please don’t cause any damage to Whāriki

It is unlawful to intentionally cause damage to this website. You accept that you need to ensure that the desktop or mobile device you use to access Whāriki is secure, and free from all forms of corruption, including viruses.

Finally …

We reserve the right to make changes to Whāriki at any time and for any reason. All changes will be effective immediately upon their posting to the website. Material changes will be posted conspicuously on the website. By accessing the website and following posting of changes to the Terms of Use, you agree to all such changes.

If Whāriki is discontinued we reserve the right to disconnect the website at any time without giving notice of termination.

Funders and partners

Ministry of Health
The Ministry of Health is the owner of the Whāriki website and system.

Te Pou
Te Pou developed the Whāriki website and system. Te Pou currently manages the system on behalf of the Ministry of Health.

Privacy policy

Your privacy is very important to us.

This privacy policy informs you of what information we may collect about you on this website, and how we may use that information.

If you participate in any of the services on the site that require personal information, we may request your name, phone contact number, email address, demographic information, name of employer.

By using the Site and forums on the Site you consent to the collection and use of your personal information in the manner we describe in this Privacy Policy. If you do not agree with these terms, do not use this Site or any of its forms.

Here’s what we will and won’t do with your personal information:

  • Your profile information will be displayed to other members of Whāriki.
  • Your profile information may be used to customise the content that is presented to you, or the way it is presented.
  • Your profile information may be used to send you updates on Whāriki, or content within Whāriki.
  • We may also use non-identifiable, aggregated, anonymous data for the purpose of promoting this site.
  • We’ll never sell, rent, or lease your personal information to third parties.
  • We will send you emails about Whāriki that you can choose to opt out of at any time.

We treat any personal information you provide as strictly confidential and will not disclose it to any other party, except under the following circumstances:

  • in anonymised form for statistical purposes
  • when it is required by law
  • to protect the rights of the Whāriki

Your personal information will be made available for the above purposes and we may also disclose your personal information to trusted third parties, who have agreed to treat your personal information in accordance with this privacy policy, for similar purposes.

Third party advertising and links to websites

This website contains hyperlinks to third party websites. Some of these links may request or record information from users or use cookies or other methods to collect information from you. We have no control over and are not responsible for the content of such websites, or for the manner in which those websites collect, hold, use, and distribute any personal information you provide. When visiting a third party website from hyperlinks displayed on this website, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide will be collected, held, used and distributed.

Automated collection

When you visit, navigate through and interact with this website, we use automated data collection technology (such as usage monitoring software, IP addresses, cookies, JavaScript and sessions) to collect and store certain information about your visit. These allow us to collect information about how you use the Site. This allows us to track your progress through the Site and enhance your online experience with Whāriki.

If you disable cookies it may limit your access to some of the website’s content and features. You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use our website, but your experience may be affected.

Your right not to be identified

If you choose to provide incomplete or inaccurate information or do not wish to identify yourself, you need to know that we’ll be unable allow to access Whāriki.

Your rights

You have certain rights regarding your personal information, subject to applicable law. These include rights in certain circumstances to:

  • access your personal information
  • have inaccurate personal data rectified, blocked, erased or destroyed
  • erase your personal information (right to be forgotten)
  • restrict our use of your personal information (including prevent processing for the purpose of providing the help you request)
  • object to our use of your personal information (including objecting to decisions being taken by automated means)
  • receive your personal information in a usable electronic format and transmit it to a third party (right to data portability)
  • lodge a complaint with your local data protection authority.

If you would like to discuss or exercise such rights, please contact one of our team by emailing info@whariki-ao.nz.

To ensure that the personal information we hold about you is accurate and current, please notify us of any changes to your personal information as soon as possible.

Changes to our policy

We reserve the right to modify or amend this Privacy Policy at any time. All changes to this Privacy Policy will be effective immediately upon their posting to the website. We will notify you of material changes to this Privacy Policy by conspicuously posting the changes of the website. Information collected before changes are made will be treated in accordance with the previous Privacy Policy. Continued use of the Site and its forms after the effective date of a modified Privacy Policy will indicate your agreement to any modified terms. Each version of our Privacy Policy will be prominently marked with an effective date.

Contact details

If you have any questions about our privacy policy, or any other related matter, please feel free to contact us. You can reach us by contacting one of our team using info@whariki-ao.nz.

This privacy policy was last updated on 28 August 2020.